procedures adopted by Innovage Fintech Private Limited ("Innovage") and
shall apply to the use and disclosure and sharing of sensitive personal
data or information ("Personal Information") provided by
the registered users/investors of the Website/Web Application www.5nance.com ("Website/Web
Application"), which is owned, maintained and operated by Innovage. This
policy is equally applicable to the visitors/users/investors on the
We value the trust you have placed with us. To provide you with a
convenient and safe online experience, we have implemented measures to
protect the confidentiality, integrity, and security of your Personal
Information, during storage and transmission through the World Wide Web.
by you through the Website/Web Application /Web Application and how we
store and use that information, to deliver the services on the Website/Web
By entering this Website/Web Application and providing personal information
when subscribing and sending enquiries to us, you expressly agree to this
treated as having given your consent to process your personal information
Practice, however is subject to change at any time. It is advised that you
Personal information means any information that relates to a natural
person, which directly or indirectly is capable of identifying that person.
The personal information collected from you and covered within this Private
Policy may include your full name, address, telephone/mobile number, email
address, PAN number, Bank account number and other information as defined
in Rule 3 of the Information Technology (Reasonable security practices and
procedures and sensitive data or information) Rules, 2011, as may be
required by us from time to time in order to provide services to you.
However, you have the right to modify or update your personal
Information/details with us.
Collection of Personal Information
Most features of the Website/Web Application would require registration,
which may require you to provide your details such as an email address, a
password, PAN number and other information.
In case, you avail the online services through 5nance.com, you will be
required to provide Personal Information like your Name, Address, PAN, Bank
Account Number and other information required as per applicable regulations
["KYC information"] at the time of registration/activation of such
facility. The collection of these KYC Information is obligatory pursuant to
regulatory requirements in order to activate and enable the online
services. Such KYC information shall be
used/shared/maintained/accessed/stored with/by third party technology
provider/authorised service providers in order to
enable/facilitate/complete/process of online services. Any personal
information/KYC information/policy collected from the User/Investor or
Insurer shall be encrypted for data security. The encryption protection is
verified by Entrust.
From time to time, the Website/Web Application may also request other
personal information to provide you with additional benefits of the
services as selected by you. On all such occasions, you will have the
option to provide or decline to provide that personal information.
In order to benefit from the full functionality of the services, you would
need to provide your Account Credentials/Information to allow the
Website/Web Application, to provide an account aggregator services to
access your account data from the financial institutions/banks where your
accounts are maintained, to enable you to use/see consolidated view of
various accounts. All such Account Credentials/Information and data
collected from such accounts are stored by us on highly secured servers.
The section "Your data is secure" shall describe the
various security mechanism followed for securing your data.
You agree and understand that your personal information shall be collected,
processed, stored and used by us, and passed to other data processors for
Use of Personal Information
The Website/Web Application uses and discloses your Personal Information
only as follows:
· To fulfill / complete your requests for products and services
offered, or subscribed or availed by you on the Website/Web Application.
· To deliver to you any administrative notices, alerts and
communications relevant to your use of the services.
· To any Governmental Authority including but not limited to the
Reserve Bank of India or IRDAI.
· To Third Party Service Providers (including payment gateways) that
provide services to Insurers.
· To any regulator for identifying the registered user/investor for
complying with Anti Money Laundering Act.
· To comply with orders of the Court, any applicable law or any
statutory or legal requirements or process.
- To analyze Website/Web Application usage improve
features, tailor the Website/Web Application to cater to your
interest's and improve the services offered.
· For market research, troubleshooting problems, detecting and
protecting against error, fraud, hacking or cyber-crimes.
For any of these purposes, we may use group companies / affiliates, third
party vendors, agents, contractors, consultants or service providers
(individually a 'Third Party Service Provider' and collectively, the "Third
Party Service Providers"). Such Third Party Service Providers are bound by
privacy restrictions which are similar to the restrictions mentioned in
Sharing and disclosure of Personal Information
We will not disclose your Personal Information with any affiliated or
unaffiliated third parties, except as stated under:-
- To provide you the product and services.
- To enforce the terms and conditions of the products or services.
· For transaction processing and report generation.
- To protect the interests of Innovage, its affiliates, directors,
Representative's and authorised agents.
Innovage may aggregate Personal Information, and disclose or use such data
only in a non-personally identifiable manner (anonymously) for purposes of
research, advertising, comparison to organizations approved by Innovage.
Notwithstanding anything above, portions of your data, consisting aggregate
data derived from your Account Credentials/Information, may remain on
servers indefinitely. Your data may also remain on our backup server. These
backups are required to ensure our continued ability to provide the
services and comply with regulations.
If you choose the option of deactivating your account with us from the
Website/Web Application, your data will be deactivated on our servers and
no one except an Authorised Person shall have access to your account.
However, you always have the option of reactivating your account with
5nance.com. An Authorised Person shall have the access to comply with
orders of the Court, any applicable law or any statutory or legal
requirements or for re-activating your account with your consent.
Non-personal identification information
We may collect non-personal identification information about
Users/Investors whenever they interact with our Website. Non-personal
identification information may include the browser name, the type of
computer and technical information about Users means of connection to our
Website, such as the operating system and the Internet service providers
utilized and other similar information.
Promotional Communication from the Website/Web Application
The Website/Web Application will provide you with periodic summaries of
your Account Information and send email / SMS alerts. The Website/Web
Application also allows you to subscribe to email newsletters, research
information and from time to time may transmit emails / SMS promoting the
Website/Web Application or third-party products or services. You have the
ability to opt-out of receiving our promotional emails / SMS and to
terminate your newsletter subscriptions by following the instructions on
the Website/Web Application. Opting out in this manner will not end
transmission of service-related emails / SMS or transactional alerts.
Third Party Services and Website/Web Applications
You should be aware that Innovage shall permit third parties to offer
subscription and/or registration-based services through the Website/Web
Application. Innovage shall not be responsible for any actions or policies
of such third parties while providing personally identifiable information.
Further, Innovage will not be responsible for any services/ benefits
announced, if any, by the third parties permitting to offer subscription
and registration based services on its Website/Web Application.
Personal information will not be sent/transferred to these third parties by
Innovage unless reasonable steps have been taken to maintain the required
level of data protection.
Blog on financial investment and other Forums on the Website/Web
While using a bulletin board, blog or chat room on the Website/Web
Application, you should be aware that any information you submit there can
be read, collected or used by other users/visitors and could be used to
send you unsolicited messages. The Website/Web Application and Innovage are
not responsible for any personal information you choose to submit in these
forums. These forums shall be hosted by the Website/Web Application or by
our Third Party Service Providers on behalf of Innovage.
The Website/Web Application will automatically receive and collect certain
anonymous information in standard usage logs through our web server,
including computer-identification information obtained from "cookies" sent
to your browser from a web server or other means. "Cookies" are
alphanumeric identifiers in the form of text files that are inserted and
stored by your web browser on your computer's hard drive.
instance, to enable us to simplify the logging on process for registered
users including helping to ensure the security and authenticity of
registered users. Please note that most Internet browsers will allow you to
stop cookies from being stored on your computer and to delete cookies
stored on your computer. If you choose to eliminate cookies, the full
functionality of the services may be impaired for you.
Your Data is Secure
When you register for the services, the Website/Web Application requires a
Login ID and a password from you for your privacy and security. For further
security, OTP (One Time Password) will be generated and will be sent on
your registered mobile number for enabling your online transactions. You
are responsible for maintaining the confidentiality of your Login ID,
password and OTP. You should not provide these credentials/information to
any third party. It is recommend that to protect yourself and your online
information you should change your password periodically.
Your password must conform to standards and as a security feature the
Website/Web Application will automatically reject weak passwords. It is
recommended that you should pick a strong password for online security. We
shall not be responsible if someone else accesses your account through
Login ID and password they have obtained from you or through a violation by
While accessing your linked accounts online, the Website/Web Application
uses a combination of firewall barriers, encryption techniques and
authentication procedures, among others, to maintain the security of your
online session, and to protect Website/Web Application accounts and systems
from unauthorized access. From the time you submit your Login ID and
password, these communications between your computer and the Website/Web
Application are encrypted using at least 256-bit encryption socket layer
technology (SSL), Bank Level Security. This enables client and server
applications to communicate in a way that is designed to prevent
eavesdropping, tampering and message forgery. The Website/Web Application
also encrypts your Website/Web Application password so that your password
cannot be recovered, even by us.
For enhanced security, all Account Credentials/Information of your
Bank/Financial Institution provided by you, for your use / consolidated
view are encrypted and stored by us in a highly secured data center with
bio-metric access 24/7 surveillance and electronic locking system along
with full-fledged disaster recovery system.
Breach of Internal Security
Despite our best efforts as stated above, if un-authorized persons breach
our security control measures beyond our control resulting in the website
being hacked, Innovage shall not be held responsible for the same.
If you have questions, comments, concerns or feedback regarding this
as firstname.lastname@example.org .
Last updated: 24th October 2016