Personal information means any information that relates to a natural person, which directly or indirectly is capable of identifying that person.
The personal information collected from you and covered within this Private Policy may include your full name, address, telephone/mobile number, email address, pan number, Bank account number other information as defined in Rule 3 of the Information Technology (Reasonable security practices and procedures and sensitive data or information) Rules, 2011, as may be required by us from time to time in order to provide services to you. However, you have the right to modify or update your personal Information/details with us.
Collection of Personal Information
Most features of the Website/Web Application/Mobile Apps would require registration, which may require you to provide your details such as an email address, a password, pan number and other information.
In case, you avail the online services through www.5nance.com/Mobile Apps, you will be required to provide personal Information like your name, address, pan, and other information required as per applicable regulations ["KYC information"] at the time of registration/activation of such facility. The collection of these KYC Information is obligatory pursuant to regulatory requirements in order to activate and enable the online services. Such KYC information shall be used/shared/maintained/accessed/stored with/by third party technology provider/authorised service providers in order to enable/facilitate/complete/process of online services. Any personal information/KYC information/policy collected from the User/Investor shall be encrypted for data security. The encryption protection is verified by Entrust.
From time to time, the Website/Web Application/Mobile Apps may also request other personal information to provide you with additional benefits of the services as selected by you. On all such occasions, you will have the option to provide or decline to provide that personal information.
The section "Your data is secure" shall describe the various security mechanism followed for securing your data.
Use of Personal Information
The Website/Web Application//Mobile Apps uses and discloses your Personal Information only as follows:
- To the AMC’s/product providers/Insurers/broker’s or their authorised agents for availing the product/schemes/investment required by you.
- To fulfill / complete your requests for products and services offered, or subscribed or availed by you on the Website/Web Application/Mobile Apps.
- To deliver to you any administrative notices, alerts and communications relevant to your use of the services.
- To any Governmental Authority including but not limited to the Reserve Bank of India, SEBI or IRDAI.
- To Third Party Service Providers (including payment gateways) that provide services to Insurers.
- To any regulator for identifying the registered user/investor for complying with Anti Money Laundering Act.
- To comply with orders of the Court, any applicable law or any statutory or legal requirements or process.
- To analyze the Website/Web Application/Mobile Apps usage improve features, tailor the Website/Web Application/Mobile Apps to cater to your interest's and improve the services offered.
For market research, troubleshooting problems, detecting and protecting against error, fraud, hacking or cyber-crimes.
Sharing and disclosure of Personal Information
We will not disclose your Personal Information with any affiliated or unaffiliated third parties, except as stated under:-
- To provide you the product and services.
- To enforce the terms and conditions of the products or services for transaction processing and report generation.
- To protect the interests of Innovage, its affiliates, directors, officers and employees, representative and authorised agents.
Innovage may disclose or use such data or personal information only in a non-personally identifiable manner (anonymously) for purposes of research, advertising, comparison to organizations approved by Innovage.
Notwithstanding anything above, portions of your data, derived from your Account Credentials/Information, may remain on servers indefinitely. Your data may also remain on our backup server. These backups are required to ensure our continued ability to provide the services and comply with regulations.
If you choose the option of deactivating your account with us from the Website/Web Application/Mobile Apps, your data will be deactivated on our servers and no one except an Authorised person shall have access to your account. However, you always have the option of reactivating your account with www.5nance.com. An Authorised Person shall have the access to comply with orders of the Court, any applicable law or any statutory or legal requirements or for re-activating your account with your consent.
Non-personal identification information
We may collect non-personal identification information about Users/Investors whenever they interact with our Website/Mobile Apps. Non-personal identification information may include IP address, the browser name, the type of computer and technical information about Users means of connection to our Website/Mobile Apps, such as the operating system and the Internet service providers utilized and other similar information.
Promotional Communication from the Website/Web Application/Mobile Apps
The Website/Web Application/Mobile Apps will provide you with periodic summaries of your Account Information and send email / SMS alerts. The Website/Web Application/Mobile Apps also allows you to subscribe to email newsletters, research information and from time to time may transmit emails / SMS promoting the Website/Web Application/Mobile Apps or third-party products or services. You have the ability to opt-out of receiving our promotional emails / SMS and to terminate your newsletter subscriptions by following the instructions on the Website/Web Application/Mobile Apps. Opting out in this manner will not end transmission of service-related emails / SMS or transactional alerts.
Third Party Services and Website/Web Applications/Mobile Apps
Personal information will not be sent/transferred to these third parties by Innovage unless reasonable steps have been taken to maintain the required level of data protection.
Blog on financial investment and other Forums on the Website/Web Application/Mobile Apps
While using a bulletin board, blog or chat room on the Website/Web Application/Mobile Apps, you should be aware that any information you submit there can be read, collected or used by other users/visitors and could be used to send you unsolicited messages. The Website/Web Application/Mobile Apps and Innovage are not responsible for any personal information you choose to submit in these forums. These forums shall be hosted by the Website/Web Application/Mobile Apps or by our Third Party Service Providers on behalf of Innovage.
The Website/Web Application/Mobile Apps will automatically receive and collect certain anonymous information in standard usage logs through our web server, including computer-identification information obtained from "cookies" sent to your browser from a web server or by other means.
Your Data is Secure
When you register for the services, the Website/Web Application/Mobile Apps requires a Login ID and a password from you for your privacy and security. For further security, OTP (One Time Password) will be generated and will be sent on your registered mobile number for enabling your online transactions. You are responsible for maintaining the confidentiality of your Login ID, password and OTP. You should not provide these credentials/information to any third party. It is recommended that to protect yourself and your online information you should change your password periodically.
While accessing your accounts online, the Website/Web Application/Mobile Apps uses a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session, and to protect Website/Web Application/Mobile Apps accounts and systems from unauthorized access. From the time you submit your Login ID and password, these communications between your computer and the Website/Web Application/Mobile Apps are encrypted using at least 256-bit encryption socket layer technology (SSL), Bank Level Security. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery. The Website/Web Application/Mobile Apps also encrypts your Website/Web Application/Mobile Apps password so that your password cannot be recovered, even by us.
For enhanced security, all Account Credentials/Information of your bank account and other personal information provided by you, for your use / consolidated view are encrypted and stored by us in a highly secured data center with bio-metric access 24/7 surveillance and electronic locking system along with full-fledged disaster recovery system.
Breach of Internal Security
Despite our best efforts as stated above, if any unauthorised person breaches our security control measures beyond our control resulting in the website/Mobile Apps being hacked, Innovage shall not be held responsible for the same.
Last updated: 28th October, 2020